Shipping and delivery
Fast processing, discreet parcels and delivery across Europe. Your exact rate shows in the cart.
Delivery options
What you pay and how long it takes depend on the destination. Your rate is calculated in the cart, before you pay.
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Within Germany
2–5 days
Business days · €8.90
Our domestic service, dispatched fast.
- Free over €99.00
- Plain, unmarked parcel
- Shipment protection included
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Most ordered
European Union
2–5 days
Business days · from €8.90
Standard delivery to most EU countries.
- Free over €99.00
- Rate depends on the country
- Shipment protection included
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Rest of Europe
7–14 days
Business days · €94.90
European countries outside our EU zones.
- Customs duties paid by recipient
- Plain, unmarked parcel
- Shipment protection included
Free shipping applies automatically to orders over €99.00 delivered to Germany, Europe – zone 1, Europe – zone 2, and Europe – zone 3.
Rates by destination
| Destination | Delivery method | Cost | Free shipping |
|---|---|---|---|
| Germany |
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Over €99.00 |
| Europe – zone 1 Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland |
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Over €99.00 |
| Europe – zone 2 Andorra, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican |
|
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Over €99.00 |
| Europe – zone 3 Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania |
|
|
Over €99.00 |
| Zone - Rest of Europe Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Georgia, Gibraltar, Iceland, Kosovo, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Türkiye, Ukraine, Åland Islands |
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Not available |
| All other countries |
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|
Not available |
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Processing time
We start on your order as soon as payment is confirmed. Bank transfers usually take 1–3 business days to reach us, and your order ships the moment the payment arrives.
- Bank transfer: use only your order number as the reference, so we can match the payment quickly.
- Changes: possible until the parcel is handed to the carrier.
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Discreet, secure packaging
Every parcel is plain and unmarked, with no product names or branding on the outside. Inside, each vial is cushioned and secured so it arrives intact.
- Neutral outer box: nothing on the label reveals what’s inside.
- Protective inner packing: vials are held in place to prevent breakage.
- Lot-labelled vials: every vial carries the lot number of its certificate.
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Order tracking
Once your parcel has shipped, we email you a confirmation with the tracking number and a tracking link. The first scan can take a while to appear, and updates between scans are sometimes delayed by the carrier.
- Track your order: see its status and items with your order number and email on our order tracking page.
- No movement for 10 days? Contact us and we’ll open an investigation with the carrier.
- 40 days without an update: the parcel counts as lost, and you receive a free replacement or a refund to the bank account you paid from.
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Where we deliver
We ship across Europe to home and business addresses. Please give your full name, a complete address and a phone number the carrier can reach.
- No parcel lockers: we can’t deliver to post offices, parcel shops or lockers.
- Customs: for destinations outside the EU, import duties and taxes are paid by the recipient.
- Restricted destinations: we may decline countries with import restrictions on research materials.
Shipping policy
Last updated: October 21, 2026
At Nevo Peptides, we strive to ensure that every order is processed promptly, handled with care and delivered safely and reliably. With years of experience in international fulfilment, we take great pride in providing fast, secure and discreet shipping throughout Europe.
Deliveries within Germany and the EU are typically completed within 2 to 5 business days. Delivery times depend on the efficiency of our shipping partners and may vary by destination. Therefore, we cannot guarantee an exact delivery date.
All orders are processed and dispatched immediately after payment is received at our fulfilment centre to ensure the fastest possible shipment.
Your privacy and safety are our top priorities. Every order is shipped in neutral, unmarked packaging to ensure complete discretion.
We guarantee reliable delivery through the following measures:
- Durable packaging: Each shipment is carefully packed to protect sensitive contents.
- Neutral appearance: Packages are plain and contain no reference to product names or our brand.
- Optimised logistics: Depending on your destination, we select the most reliable carrier and route to ensure smooth and timely delivery.
Please note that countries with restricted import laws or high customs risk may be excluded from shipping to prevent complications.
Once your order has been shipped, you will receive an email confirmation with your tracking number and tracking link, allowing you to follow the delivery status of your package.
Please note that tracking information is not always updated immediately. It may take some time before the first tracking update appears, and delays between individual tracking scans can occasionally occur. Unfortunately, these tracking delays are handled by the carrier and are outside of our control.
We kindly ask for your patience while your shipment is in transit.
To ensure smooth delivery, please make sure that:
- Your name and address are complete and accurate.
- Your phone number is valid so the courier can contact you if needed.
- You or an authorised person are available to receive the package at the delivery address.
Incorrect information or failed delivery attempts caused by the customer (e.g. incomplete address, indication of a post or parcel shop or a parcel station, refusal to accept delivery) void eligibility for reshipment or refund.
Once an order has been packed and handed over to the carrier, it cannot be cancelled, changed or returned. Because our products are highly sensitive laboratory materials (research peptides), returns or exchanges after shipment are strictly prohibited for safety, quality and hygiene reasons.
While our delivery success rate across Europe is exceptionally high, unforeseen issues can occasionally occur. Our reshipment policy outlines how such cases are handled fairly and transparently.
6.1 General rules
- Each order qualifies for one free replacement shipment, provided all delivery conditions were met.
- If delivery issues recur or result from incorrect customer information, additional shipping costs may apply.
- Refunds or replacements are issued only after internal verification and sufficient proof is provided.
6.2 Lost or stuck shipments
If tracking has not updated for more than 10 days, please contact our support team. If the package is confirmed lost or damaged, we will provide either:
- A free replacement shipment, or
- A refund of the order value to the bank account you paid from.
After 40 days without tracking updates, the shipment will be considered lost and eligible for compensation.
6.3 Customs seizures
If your shipment is detained or seized by customs, do not confirm ownership of the package. In such cases, Nevo Peptides, as the sender, assumes responsibility.
To qualify for replacement, you must provide an official customs notice confirming the seizure. Once verified, you may choose between:
- A free reshipment (to a new name, address and phone number), or
- A refund of the full product value to the bank account you paid from.
6.4 Returned shipments
If a package is returned to sender due to delivery failure or customs issues, and all customer information was correct, you may choose between:
- One free replacement shipment, or
- A refund of the full product value to the bank account you paid from.
If the return was caused by customer error (e.g. incomplete address, indication of a post or parcel shop or a parcel station, refusal to accept delivery), reshipping costs must be covered by the customer.
6.5 Missing or damaged items
If products are missing or damaged upon arrival, please provide:
- A continuous video showing the unboxing process, and/or
- Clear photos of the outer packaging, shipping label and damaged contents.
After review, Nevo Peptides will issue either:
- A free replacement, or
- A refund of the product value to the bank account you paid from.
Claims submitted without proof (video/photos) cannot be approved.
To maintain product safety, please inspect your parcel upon delivery. If you notice any damage or tampering, document the issue immediately before opening and contact our support team.
Customers are responsible for ensuring proper receipt of their order. Packages that are left unclaimed, refused or misdelivered due to customer error are not eligible for compensation.
For assistance with shipping or reshipment enquiries, contact us via:
Website: nevo-peptide.com
We aim to respond promptly and resolve all issues efficiently.
By placing an order, you acknowledge and agree to this Shipping, Delivery and Reshipment Policy, including all stated terms, limitations and requirements. This policy is designed to ensure fairness, transparency and protection for both parties, while maintaining the highest standards of quality and discretion.
Questions about delivery?
We can check an order’s status or confirm the delivery options for your country. Just write to us.
Send us a message
