Last updated: October 21, 2026
Nevo Peptides operates this online store and website, including all related information, content, tools, products and services (collectively, the “Services”), to provide you, the customer, with a curated shopping experience.
Nevo Peptides is managed and operated by Nevo Labs, which enables us to offer and maintain these Services.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our Services, make a purchase or transaction, or otherwise communicate with us. In the event of any inconsistency between this Privacy Policy and our Terms and Conditions, this Policy shall prevail with respect to the collection, processing and disclosure of your personal data.
By using our Services, you confirm that you have read, understood and agree to the data practices described below.
1. Personal information we collect
The term “personal information” refers to any data that identifies, relates to, or can reasonably be linked to an individual. Information that has been anonymised or de-identified so that it can no longer be associated with you is not considered personal data.
Depending on your location, the applicable laws, and how you interact with our Services, we may collect or process the following categories of personal information:
- Contact information: name, billing and shipping address, phone number, email address
- Financial information: bank account information, payment data, transaction records
- Account information: username, password, preferences, account settings
- Transaction data: items viewed, added to cart, purchased, returned or cancelled, as well as order history
- Communication data: messages, support requests or feedback sent to us
- Device data: device type, browser information, IP address, network data and other identifiers
- Usage data: how and when you interact with our website and Services
2. Sources of personal information
We may collect personal information from the following sources:
- Directly from you, when you create an account, place an order or communicate with us
- Automatically, through cookies or analytics tools when you use our website
- From service providers, such as payment processors or shipping partners
- From business partners or affiliated companies, with whom we collaborate
3. How we use your information
We use your personal information for the following purposes, depending on how you interact with us:
a) Providing and improving our Services
To process and fulfil orders, manage payments, shipments, returns and account settings, send notifications, and personalise your shopping experience (including product recommendations).
b) Marketing and advertising
To send promotional offers, newsletters or updates via email, SMS or mail, and to display personalised advertisements on our website or other platforms based on your browsing behaviour and preferences.
c) Security and fraud prevention
To verify accounts, detect and prevent fraudulent activity, enhance security, and protect both our business and our customers.
Important: Please keep your account credentials secure and do not share them with others.
d) Communication and customer support
To provide assistance, respond to your enquiries and maintain ongoing customer relationships.
e) Legal and regulatory compliance
To comply with applicable laws, respond to lawful requests, and enforce our Terms and Conditions.
4. Sharing of personal information
We may share your personal data under the following circumstances:
- With service providers who perform functions on our behalf (e.g. payment processing, shipping, analytics, IT support)
- With business or marketing partners that assist us in promoting our Services, in accordance with their own privacy policies
- With your consent, for example when integrating with social media or third-party services
- Within our corporate group or in connection with business transfers, mergers or legal proceedings
5. Third-party websites and links
Our Services may contain links to third-party websites. We are not responsible for the privacy, security or accuracy of information on external websites. Any data you share on external platforms (e.g. social media) may be viewed, collected and used by others.
6. Data from minors
Our Services are not intended for children or individuals under the age of legal majority in their jurisdiction. We do not knowingly collect information from minors. If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately so we can delete it.
7. Data security and retention
We implement reasonable technical and organisational safeguards to protect your data against loss, misuse or unauthorised access. However, no online system can guarantee absolute security.
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable law (for example, for tax or legal compliance).
8. Your rights and choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: request a copy of the personal data we hold about you
- Deletion: request deletion of your personal data
- Correction: request correction of inaccurate information
- Portability: request transfer of your data to yourself or a third party
- Opt-out: object to the use of your data for marketing or disclosure purposes
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our messages. Transactional emails (e.g. order confirmations) will continue as necessary.
If you reside in the European Economic Area (EEA) or the United Kingdom, you may also:
- object to or request restriction of processing,
- withdraw your consent where consent was the legal basis for processing.
We may need to verify your identity before processing such requests. Authorised representatives may act on your behalf if properly designated.
9. Complaints
If you have concerns about our data practices, please contact us using the information below. If you are located in the EEA or UK, you may also file a complaint with your local data protection authority.
10. International data transfers
Your personal information may be stored and processed in countries other than your country of residence, including the United Kingdom. When transferring data from the EEA or UK, we rely on Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms approved by relevant authorities, where no adequacy decision exists.
11. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. The last updated date will always appear at the top of this page.
12. Contact information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Address: 71-75 Shelton Street
Covent Garden
London
United Kingdom
Contact form: Send us a message
For purposes of applicable privacy and data protection laws, Nevo Peptides, operated by Nevo Labs, is the data controller responsible for the processing of your personal data.
13. Governing law
This Privacy Policy and any related disputes are governed by the laws of the United Kingdom, without regard to conflict-of-law principles. Any claims or legal proceedings shall fall under the exclusive jurisdiction of the courts of London, United Kingdom.
