Talk to our team
Questions about an order, a certificate or a compound? Write to us and we’ll reply within 24 hours on business days.
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Quick help
Answers to what people ask most.
Messages sent at the weekend are answered on the next business day.
When your parcel ships, we email you its tracking number and a tracking link. The first scan can take up to a day to appear. You can also check the status with your order number on our order tracking page. If the tracking stops updating, contact us and we’ll follow it up with the carrier.
Email us with your order number and clear photos of the packaging, the shipping label and the contents. An unboxing video helps. Once we’ve reviewed it, we send the correct or replacement item at no cost.
Find the lot number on your vial and look it up in our certificate library. The report shows purity, content and identity for that exact batch.
No. Our products are for laboratory research only, and we don’t provide medical, dosing or usage advice. We’re glad to help with questions about orders, specifications, storage and certificates.
Most certificates are in our library and on each product page. If yours isn’t listed, send us the product name and lot number and we’ll email you the report.
